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 Unemployment Insurance
 Frequently Asked Questions (FAQs)
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You may access our FAQs using the following methods:
  • Review questions and answers: Select the appropriate topic.
  • Preview questions only by topic: Select Preview.
Contacting EDD
1. An EDD interviewer called me. How do I call the interviewer back? Generally, we leave a telephone number to return the call. If the interviewer did not leave a number, or the number is misplaced, the telephone number for UI can be found in most local telephone directories, or on the EDD Web site. After contacting EDD, tell the Department representative that it is necessary to talk to the interviewer who is working on the claim. Employers should be prepared to provide the claimant's name and social security account number. Claimants should be prepared to give his or her name and social security account number to the Department representative. The representative will locate the appropriate interviewer.
2. How can I comment on the interview, or about the interviewer who called me? EDD is committed to outstanding customer service and values its customers' opinions. Use any one of the following options to provide comments:
3. What is the best way to get answers to my questions about a claim? Contact EDD.
4. How do I report an address change or telephone number change on my UI claim? You can report an address change using three methods:
  1. On the bi-weekly certification, Continued Claim Form, DE 4581, mark the box on question 8, and complete Section D on the reverse side of form.

  2. You can also report an address or telephone number change by telephone. Contact EDD and we will change your address while you're on the telephone. To protect your privacy, be prepared to provide claim verification information.

  3. Write us a letter and include the following information:
    • Your name
    • Social security account number
    • New address and/or telephone number
    • Your signature
Mail the letter to:
NorCal Authorization Center
PO Box 269017
Sacramento, CA 95826
  OR   SoCal Authorization Center
PO Box 19010
San Bernardino, CA 92423
5. I had an appointment to discuss my eligibility for benefits, and nobody called. What should I do? Contact EDD immediately.
6. Where do I send the payment on my overpayment? Send a check or money order payable to EDD. Include your name and social security account number on the check or money order and mail the payment directly to:

EDD Cashiering, Benefit Recovery
State of California
PO Box 826806
Sacramento, CA 94206-0001

Do not send cash in the mail.
7. Why can't I get through to a "live person?" You can speak to a representative when you call the Department. You may, however, experience delays during our peak workload periods. This is likely to occur on our busiest days (Mondays, and days after a holiday). There are minimal delays when calling on Tuesday through Friday.

Contact your local California Employment Development Department office.


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